Software Technology Center

Factory resetting the UniFi access point

This article attempts to explain how to restore an UniFi Access Point to its factory settings using different methods. The options of the UniFi Network Controller software, SSH, and physical reset will be discussed. All UniFi Access Point models and versions are covered in this article; however, the position of the reset button varies from model to model. You can find the reset button in the Quick Start Guide for each product.

Do not disconnect the device during the reset process, regardless of the method used.

UniFi Network Controller Reset
Unifi Reset

Ubnt can be reset from the UniFi controller if it has been accepted by it. Use the Forget the device option.

Connect to the UniFi Network Controller. Click the UAP you wish to reset on the Incoming Devices page. The Properties page will open.
Click Manage Device under the Configuration tab to expand it.
To forget, click the Forget button. By removing the configuration and history of the device, UniFi effectively resets the device.

SSH Reset

Unifi Reset

Enter Ubnt UniFi UAP with SSH once,

Press Enter to issue the command. To revert to factory default settings, restart UAP immediately. During this process, do not disconnect the UAP from the power supply.

Physical Reset Unifi
Reset

Ubnt UniFi UAP comes with a Reset button. It is used to reset the UAP to the factory default settings. With a paperclip, you can reset your UniFi device.

Reset Unifi;

Press and hold the reset button for 10 seconds while the AP is connected.
Release the button (the LEDs on the UAP will remain lit).
During a device reboot, Unifi disconnects the UAP from the power supply.
The UAP will restore factory settings.

If the white LED reappears (or the yellow LED, depending on your model), you can start the UAP adjustment once more.

ubnt-UniFi-led-patterns-and-meanings

UAP Not Reset: What Can I Do?

After several attempts to reset Ubnt UniFi UAP, but the device still has not been reset to factory default settings, please follow these steps to troubleshoot:

A problem with the firmware

You should try more than one method in this article and follow each step carefully.
When attempting to recover, consider the LED models of the UAP. For more information, refer to the Related Articles below.
Ping on 192.168.1.20 to see if the device is turned on.